A canceled Subscription is no longer billed by Chargify. There are two ways a Subscription can be canceled using the Chargify UI:
You can request cancellation of a Subscription yourself by clicking “Actions” option at the right side of the Subscriber’s entry.
You can request cancellation of a Subscription yourself by clicking “Initiate Cancellation” from the Actions menu.
After clicking “Initiate Cancellation”, you will have the opportunity to enter a message about the cancellation and review the action before either pressing the “Cancel Immediately” button, or the “Cancel at End of Period” button.
When you cancel a Subscription:
You can clear an existing pending cancellation on a subscription by navigating to the Subscription Summary. Focus on the line item Pending Cancellation. An option exists to “cancel pending cancellation”. This will remove the cancellation that is scheduled for the future; the subscription will return to the Active state.
After a failed payment, Subscriptions transition to the Past Due state within Chargify. At this point, Chargify begins attempting to re-run the payment on a smart schedule. Eventually, we cease retrying to re-run the payment, and some of the Dunning strategies will automatically move the Subscription to Canceled state. See the Dunning documentation for how to control this automatic cancellation.