Churn Reason Codes

Churn Reason Codes allow you to define a set of reasons for tracking why a subscription was canceled. These codes can be displayed in the application, Billing Portal, or added as an additional parameter via the API when cancelling a subscription.

The codes can be sorted to adjust the order in which they’re displayed in the UI.

Churn Reason Code Documentation

Please check out our full documentation in Subscriptions Cancellation: