MRR FAQ

Are refunds included in MRR?

Presently, Chargify does not factor in refunds to the current MRR reports. If a refund is processed in the present month, or past, this will not show any movement in the churn category.

What changes can I expect during an MRR Recalculation?

  • MRR amounts can change (e.g. calculate amount based on the right price point)
  • MRR can change movement categories (e.g. an incorrect “new business” is changed to “expansion”)
  • New events can be added (e.g. missed “new business” added)
  • Events can be removed (e.g. mistaken “churn” event removed)

Can I view MRR for an individual subscription?

Yes, by navigating to the Insights tab on a Subscription.