In Chargify, you sell Subscriptions to your Products. You must first create and configure a Product before you can sell anything to a Customer. Products are administered on a Site-by-Site basis, on the main “Products” tab.
In your app or business, you might call these Products your “Plans” or “Feature Levels”. For example, if you have “Basic”, “Pro”, and “Max” plans, each of these would be a separate Product within Chargify.
Products belong to a Product Family. Product Families should contain the Products that are all different “feature levels” of the same thing – i.e. you can usually upgrade and downgrade between Products within the same Product Family. The Product Family documentation goes in to more depth on how to structure your Product Family and Product relationships.
Once you have created a Product Family, you will have access to the “Create a Product” link next to the Product Family name.
Some of the basic parameters of a Product are:
Deleting products isn’t supported, but what is supported is archiving products. Archiving products removes the ability for new subscriptions to be created with that product (either by signup or migration). However, existing subscriptions will continue normally against their archived product unless moved via product change or migration away from it.
Please note that you will not be able to archive a product if there are any delayed product changes pending for it. If you receive this error when trying to archive a product, you can find the pending changes by running a Subscriptions Export and looking at the
Why do we call them “Products”, and not “Plans” ?