Notifications

Chargify will periodically need to communicate with the account holder or users that there is an upcoming change to the application, billing issue or another type of event. Pay close attention to the notifications tab at the top of the dashboard for new alerts or messages.

  • If you subscribe via web you will see a purple beacon in the header when a new message arrives.
  • If you subscribe via email we will send a copy to your email address.
Locate your announcements notification bell icon

New Messages

If you have any unread messages, they will be displayed here. Click anywhere on the message to reveal the full message and any additional details.

View current list of messages from Chargify

Example of a notification of a disabled webhook:

View an individual message's details

Preferences

Choose how you wish to be alerted to new notifications from Chargify. Even without a subscription, all of our messages to you will display on your Notifications tab.

Select the option to edit your notification preferences
  1. Select Preferences from the Notifications page
  2. Configure the setting preferences as desired

Please keep in mind that a web notification will appear in app, as a dot next to the notifications bell-icon. An email notification will be delivered to the email used to access your account.

The controls for notifications only apply to the current login. Editing notification preferences here will not globally affect the settings for all users of the Chargify application.
Select which notifications you'd like to receive as a notification or email

Urgent Billing Issues

There’s a few scenarios in which Chargify will contact you regarding billing issues with your account.

If a subscription has encountered a processing error, Chargify will reach out to you to let you know that there is a problem with a particular subscription. In this case, you are more than welcome to reach out to our support team to help guide you through the process of verifying if a transaction processed. A sample message that you may receive will appear as:

When we are unable to determine whether a transaction was processed as expected, the subscription state is changed to Pending Renewal.

Additionally, if you are an Authorize.Net user, Chargify will notify you when we disable payment profiles for certain cards. For more information on disabled payment methods, please see our Authorize.Net article.

Unfortunately, “billing issues” doesn’t refer to outstanding billing issues on your account. In this scenario, the owner and accounting email (if specified) will be contacted as part of our dunning process to attempt to collect an outstanding payment.

Feature Announcements

Occasionally, Chargify will notify users of upcoming feature releases. Please subscribe to Chargify’s blog for recent updates.

System Status

Should the need arise to alert our merchants of any platform-related issues, we’ll broadcast an email to our clientele. To subscribe to our status updates, please view our status page here. Subscribe to updates to stay in touch.

We also recommend periodically reviewing our recent announcements page for Chargify-related updates/changes to application behavior.

Configuration Issues

If your Chargify account contains a configuration that is flagged by our system, we’ll contact you to report the issue. A prime example of a configuration issue is a disabled endpoint.

Export Completion

After an export is complete, Chargify will notify you accordingly. Please visit the “Downloads” page to retrieve your exports.