My Profile / Account

Your Chargify account contains two vital pieces of information:

  • My Profile: Your merchant account information that can be shared with your subscribers through invoices and emails

  • Account: Your individual user account information that is used for logging into the application & submitting support requests.

Locating My Profile & Account Settings

Click the name of your account in the upper-right corner of the application. This will expose a host of options in your merchant account to configure or view.

Please be aware if you make changes to your account, you will need to re-enter your current password in order to save changes.

My Profile

When viewing My Profile, you can easily update the details associated with your user account.

User Details

View/change the full name and email associated with your user account.

Password

Change the associated password with your account.

Please be aware that Chargify does not store passwords for your account. If you need to reset your password, you can reset your password here.

Two-Factor Authentication

If two-factor authentication (2FA) is enabled for your account, you can disable it by selecting the checkbox for Disable two-factor authentication.

Security Confirmation

For added security, you must re-enter your current password and two-factor authentication token when making user account changes.

For more information security practices for your account, please see the information here.

Account

When using Chargify, your seller account works in conjunction with your Sites and your Product Families to define who you are and what you sell. The information contained under your account is defined as the merchant account info and can be shared with subscribers.

Changing the information below does not change the financial-based contact information we have online as the owner of your account. However, we encourage you to keep the merchant-based information with Chargify current. This is especially important if we need to contact you for any reason related to your account.

Chargify does not permit you to change the owner on the account or the contact information for the financial information related to your subscription online. Please contact our support team to make any adjustments of this nature.

The information provided under account information will be shared with subscribers if it is enabled in the masthead settings.

Company/Organization Name

Required: Generally, you’ll simply want to go with what your customers call you. You’ll be able to use this name in emails to your customers for your signup emails, receipt emails, etc.

Email

Required: If we need to contact your company, we’ll use this one. Also, this email is used as the default From address for emails we sent to your customers on your behalf.

Phone

Required: Phone number associated with the merchant account for your account.

Address Information

The information provided here should be the physical location of your business.

Time Zone

Set the default time zone for your sites. You can set the master time zone here, then configure individual sites to represent their individual locations.

Documentation

From the Chargify application, quickly navigate to our help site. Here you’ll find quick answers to all your support-related questions. Browse by topic, learn videos and understand the multitude of options for configuring a recurring billing workflow.

Support Pin

In order to receive phone-based support, you are required to provide a valid support pin at the beginning of each phone call placed to our support team. We require a pin in order to prioritize and validate each phone call placed to our support team.