This page describes how Chargify handles billing for the Chargify service. It covers how we bill for the pricing plans launched Feb 1, 2017, which are based on charging a percentage of revenue that you bill through Chargify.

What Determines My Bill?

The aspects of usage that we consider when determining your bill depend on the plan to which you are subscribed. In general, we consider the following aspects of usage:

When Is My Usage/Revenue Calculated?

The base plan is paid in advance. All other aspects are considered “usage” and are billed in arrears.

We lock in your usage before you are billed. This gives you a chance to review our calculations if you wish. The calculation happens about 2 days before your billing date and considers all activity in your usage window.

Usage Windows

Your usage window ends at noon Eastern time between 2 and 3 days (at least 48 hours but no more than 72 hours) before your billing date. For example:

Your usage window begins either when your last usage window ended or, in the case where you had no previous usage window (i.e. if you had just signed up or just converted to one of our new plans), at the start of your billing period (i.e. the time you signed up or converted to the new plan). When counting revenue, payments, and invoices, we remember the ones included in the previous usage window so that none are double counted, even if an item coincides in time with the edge of your usage window.

Reviewing Your Usage

We report your usage in two places for your review:

Statement Line Item Summaries

The statement line item shows both the count of your usage and the amount we billed for it. For example, if you bill $100,000 through Chargify from January 1st to January 31st, your February 1st statement will have a line item indicating 100,000 dollars billed and a corresponding charge (assuming a plan that charges 1.2% of revenue) of $1,200.

Usage Details

We also have a section on the “Billing & Plans” section of your account that lists all of the transactions, invoices, or subscribers that we counted to arrive at your total usage for each Statement.

Note: Since your usage window is tied to your billing date and does not always represent an entire month of data, we don’t recommend trying to use this report as a financial tool for your business. We provide other tools for that purpose!

Calculating Elements of Usage

Usage calculations specified by your plan.

ACH & Manual Payment Counts

We simply count the number of ACH or manual external payments you record during the usage window.

Non-Paying Subscriber Counts

We count the number of Active or Trialing subscriptions that are not collecting revenue that exist at the end of the usage window. Canceled subscriptions are omitted from this count.

Currency Conversion

All revenue is converted from the site currency to USD before we record the usage. We pull exchange rates daily from Open Exchange Rates. Then, we use the latest exchange rates we have when calculating your revenue usage to convert your site’s total revenue to USD.

Aggregation Across Sites

We aggregate all of your usage across all of your live sites. When conversion (such as currency conversion) is necessary, we first sum the usage for each site, perform the conversion for each site, then sum all of the converted values to arrive at the total Usage.

If you still have question on how you are being billed please reach out to your Customer Success Manager or Chargify support at