Dunning for Direct Debit

For Sites connected to GoCardless, Chargify allows you to customize the information you send during the dunning schedule, communications and final actions inflicted on your subscribers that pay via Direct Debit. Similarly to ACH Dunning, in the event that you have Direct Debit-based subscribers, you’ll want to customize your emails to focus on the needed update of banking information, rather than card-related data.

Direct Debit Dunning Settings

Select Retries and Dunning (Direct Debit) in your site’s settings. Use the controls under this section to edit your dunning strategy. The sub-articles below will illustrate certain actions and limitations that will help you build a successful Direct Debit strategy.

Select your dunning for Direct Debit settings

There’s a couple things to keep in mind when you are setting up your dunning settings for Direct Debit:

  • Decide upon the number of days you’d like your user to spend in dunning
  • Decide upon the maximum number of retry attempts days you’d like to make in dunning
  • What communications should be sent during the process and for the final action
  • If the subscription should be canceled at the end of the process, or marked as unpaid

Retry Attempts

While there are no Governing rules of the Direct Debit / electronic payment system regarding the number of retry attempts for Direct Debit-based payment methods on file, Chargify allows you to set the limit retry attempts yourself. For example, with the limit set to 2, 2 retry attempts and 1 final action on the dunning strategy will be allowed. The final action step does not contain a retry attempt.

If you select any of the options outlined in red, you’ll be directed towards the Retry Settings where you can configure each of these items.

Open Retry Settings
Edit the retries attempt limit

Final Actions

When constructing the final action for your dunning strategy, you have two options:

Option 1

Mark the subscription as canceled. The subscription will cancel immediately.

Option 2

Mark the subscription as unpaid. Unpaid subscriptions will continue to accrue charges, even though being marked as unpaid.

For more information, please see our informative article on end-of-life subscription states.

Select the final action at the end of an unsuccessful dunning process
When editing the final action attempt by selecting send this email, this only affects the final action email that is sent to subscribers. The initial emails that are sent to subscribers are configured in the dunning schedule below.

From Address

You can specify a unique email address that sends the dunning emails. This is especially helpful if you’d like to have all dunning-related emails come from your billing team.

Edit the "From Address"

BCC Emails

If you’d like to send a copy of all dunning-related emails to a specific address, please enter the email address here:

Edit the BCC email address

Dunning Emails

Set your schedule for your dunning-related communications. Easily add, remove and edit the existing emails for your Direct Debit-dunning process.

Edit the dunning email
Add, remove or edit your dunning emails
When setting the schedule for the dunning emails, please be sure to take into consideration the length of the dunning process as well as the retry attemps limit set under Retries & Final Action. For example, you cannot send dunning emails on day 10, if your dunning process ends after 5 days or after 2 retry attempts.

Dunning Email Body

Include dynamic text specifically geared toward the dunning process. Choose from a host of variables to give your subscriber as much information as process as to why their account is currently in dunning. Please see our documentation on dunning email parameters for more information.

Edit the contents of your dunning email