For Sites connected to GoCardless, Chargify allows you to customize the information you send during the dunning schedule, communications and final actions inflicted on your subscribers that pay via Direct Debit. Similarly to ACH Dunning, in the event that you have Direct Debit-based subscribers, you’ll want to customize your emails to focus on the needed update of banking information, rather than card-related data.
Select Retries and Dunning (Direct Debit) in your site’s settings. Use the controls under this section to edit your dunning strategy. The sub-articles below will illustrate certain actions and limitations that will help you build a successful Direct Debit strategy.
There’s a couple things to keep in mind when you are setting up your dunning settings for Direct Debit:
- Decide upon the number of days you’d like your user to spend in dunning
- Decide upon the maximum number of retry attempts days you’d like to make in dunning
- What communications should be sent during the process and for the final action
- If the subscription should be canceled at the end of the process, or marked as unpaid
If you select any of the options outlined in red, you’ll be directed towards the Retry Settings where you can configure each of these items.
When constructing the final action for your dunning strategy, you have two options:
Mark the subscription as canceled. The subscription will cancel immediately.
Mark the subscription as unpaid. Unpaid subscriptions will continue to accrue charges, even though being marked as unpaid.
For more information, please see our informative article on end-of-life subscription states.
You can specify a unique email address that sends the dunning emails. This is especially helpful if you’d like to have all dunning-related emails come from your billing team.
If you’d like to send a copy of all dunning-related emails to a specific address, please enter the email address here:
Set your schedule for your dunning-related communications. Easily add, remove and edit the existing emails for your Direct Debit-dunning process.
Include dynamic text specifically geared toward the dunning process. Choose from a host of variables to give your subscriber as much information as process as to why their account is currently in dunning. Please see our documentation on dunning email parameters for more information.