When viewing a subscription in Chargify, shipping information and other contact information can be viewed in the Customer Details.
The information in Customer Details is derived from the customer’s entry in Chargify. Customer information is stored in a separate tab in the Chargify application. Please note the signifigant differences in the subscriptions versus customer tabs.
Let’s use the following as an example:
- When a subscription is created via a Public Signup Page/
subscriptions.json, a subscription entry is created.
- Additionally, a corresponding customer entry is created in Chargify that houses data addressed in this reference page.
As mentioned above, there is a relationship between the subscription entry and the customer entry. The subscription entry uses the data stored in the customer entry to populate the following information:
- Customer details
- Shipping address
- Payment profiles
To put this another way, several pieces of information are stored as part of the customer, as opposed to the subscription. This information is viewable in the customer details tab in the subscription entry. Chargify encourages you to use one customer entry, shared by many subscriptions. This reduces the amount of duplication in your account.
- Person A signs up for a subscription with Chargify (ID: 1)
- Person A has 1 subscription created (ID: 1) and 1 customer entry created (ID: 9)
- Person A signs up for a new subscription (ID: 11) within your site, with the customer (ID: 9)
- When you view the Customer entry for ID: 9, you’ll see both subscriptions 1 & 11
For more information on using existing customers to create subscriptions, please see the following article here.
Chargify provides a few methods to locate customers. Use the methods below to locate customers based on a few key pieces of criteria:
- Search Term
In the search term box, locate a customer using:
- Customer ID
- First name
- Last name
- Email address
- Organization/company name
In the search term box you may not search by the following attributes:
- CC email
- Address information (city, state, zip, etc)
If you wish to search for a customer, such as phone or shipping address, we recommend you export the customer data and search by filtering the spreadsheet outside of Chargify.
Specify the first name of the customer. This will be the first name noted on the subscription.
Specify the last name of the customer.
Specify the email address for your customer.
Add additional emails for your customer. Any cc emails included here will receive a copy of all associated communications for the subscription. Emails of this nature fall into the category of statements, receipts, cancellation confirmation and dunning notices.
Specify the name of company or organization of the customer.
Provide a phone number for a customer.
Specify a unique ID for a subscription. Please be aware the reference IDs are not case sensitive. Reference IDs must be unique across all your subscriptions; 2 customers may not share the same reference ID.
Specify the street address for the customer.
Specify any auxillary information regarding the customer.
Specify the country for the customer. The entry for country must adhere to the ISO Standard for Country codes when submitted to Chargify via API.
Specify the state for the customer. The entry for state must adhere to the ISO Standard for State codes when submitted to Chargify via API.
Specify the zip code for the customer.
Verifying a customer for ACH allows them to enter their bank account information, which they can do via the Self-Service Page. ACH guidelines put the responsibility on you, the merchant, to know your customer well enough to trust them to enter valid bank account info. Therefore, we recommend that you enable ACH payments only for customers with whom you have some trust.
Setting the customer as tax exempt will result in no taxes being assessed on any of their subscriptions. For more information on tax exempt subscriptions, please view our documentation
Enter a valid VAT number for a subscription. In order for a VAT number to be valid, please do not include the country code at the beginning of the VAT number.
If the true VAT number is
SE1234567890, you will want to enter
1234567890 only. Leave off the country code in order for the VAT number to be accurate in Chargify.
For more information on VAT taxes, please see our documentation here.
The maximum length of each field within the customer object is 255 characters. The exception to this rule is the VAT field.
We will show any associated custom fields for a customer and allow the editing of existing values or the deletion of the data:
From the “Select Field” dropdown you can add new data to existing custom fields for the customer. In addition you can create new customer custom fields by typing in a name of a custom field that doesn’t exist yet: