Access to Email Archives help a Merchant understand if there is an issue with contacting a subscriber. If for any reason if your Subscriber reports to you that they have not been receiving important communications from your Site, reviewing Email Archives will allow you to understand the issue quickly.
Filter by date
Easily select the range of dates by selecting the calender date in the “From Date” and “To Date” boxes
Filter by Subscription
To narrow down your search results by Subscription ID, simply enter it in the search criteria box to only display email for 1 single subscription.
Filter by email type
Chargify allows you to filter by the following types of emails:
- Agreement Terms Updated Notice - Reserved for future use
- Cancellation Notice
- Dunning Notice
- Expiration Notice
- Pay Invoice by Credit Card
- Trial End Notice
- Upcoming Renewal Notice
- Update Profile Request
All archives are located on a per-site basis from the dashboard. Select Dashboard and then Email Archives from the selections below:
To locate a set of emails that are for a particular Subscriber, you can easily locate these through the Subscriber’s summary.
Please note if a customer has multiple subscriptions each set of emails will be located within the subscription.
Chargify utilizes SendGrid as a platform for delivering emails to your Subscribers. As a service to our Merchants, we provide you with the all of the transmittal information that we have access to diagnose any deliverability issues.
With each of these methods you’ll be able to see the following SendGrid statuses for your emails:
If a server cannot or will not deliver a message, the email will be given the status of bounced. Bounces often are caused by invalid or incorrectly entered email addresses. In the event of a bounced email, the email has not been delivered.
When an email cannot immediately be delivered, but it hasn’t been completely rejected, the email will be given the status of “deferred”. Chargify will continue to try for 72 hours to deliver a deferred message.
When an email has been accepted by the recipient’s mail server, the email will be marked as delivered. This does not guarantee that the email was delivered to the recipient’s inbox.
If the receiving mail server did not reject the email, Chargify will report that the email is delivered.
If the mail server rejected the email and did not inform Chargify of the rejection, Chargify will still mark the email as delivered even though the email was not delivered. Bottom line, the delivered status does not indicate that an email was delivered to an inbox. It can be translated as “the mail server that received the email did not send a rejection notice.”
There are a number of reasons your email will not even be sent to a recipient for delivery. If an email has been dropped, there will generally be a reason associated with the event, such as “Sendgrid did not or could not send the email.” In the event of a dropped email, the email has not been delivered.
For further information, please view the History on the message to view the Message on why the drop occurred. In general, the most often reason an email will be dropped is due to Bounced Address.
While an email is being processed, it will be given the status enqueued. An “enqueued” email is in the process of generating your email and/or the email is being queued for generation.
Chargify receives an individual message and prepares it to be delivered. Each message generated will create a processed event
Chargify is in the process of delivering your email to the recipient’s mail server.