If you received a suspicious email from email@example.com, please read on to learn more.
Below is additional info on why you got this email and what we have done to prevent future issues:
Chargify provides legitimate billing software for thousands of businesses around the world. On Sunday, August 7th, 2016, we noticed an abnormally large number of emails being sent through our system. Upon further investigation, we discovered that spammers had been using a “send test email” feature in our system to spam thousands of email accounts with malicious emails.
Once we discovered the issue, all outgoing emails from our system were temporarily suspended. We cleared the queue of spam emails and removed the functionality that allowed users to abuse this feature.
Unfortunately, thousands of other software products offer similar email functionality that can be abused and used maliciously. So while we have prevented future occurrences at Chargify, spammers will find other products to take advantage of and exploit their usage. Because of this, you should always be careful when an email seems suspicious. If you do not know who it is from or what it is about, report it and delete it.
We apologize for any inconvenience this may have caused you.
– The Chargify Team