Missing Component Allocation Events On Relationship Invoicing

From approximately 11:30 AM Eastern time on Monday November 4, 2019 to 8:15 AM Eastern time on Thursday December 5, 2019, sites on the Relationship Invoicing architecture will be missing component_allocation_change events and webhooks for changes to quantity-based and on/off components that did not result in any charges.

For example, a downgrade from 50 to 45 seats with the default setting of “Do not credit” when the price decreases would result in a missing event and no webhook being sent. The change is still visible in the allocation history for the component on the subscription however.

We apologize for any inconvenience this has caused and are working to identify affected merchants in order to individually alert them to this issue.