As of July 26th, 2019, subscriptions in the
unpaid state will generate a closed statement,
containing that period’s charges, at each renewal. This means they will also generate
statement_settled Events and
Webhooks, if you are subscribed to those Webhooks. The associated subscriptions will continue to contribute to MRR in the unpaid state.
Reactivation functionality is unchanged: subscriptions successfully leaving the
will be charged the full balance of all closed (but unpaid, unsettled) statements for the
time they were in the
From July 26th until July 29th, 2019, customers with unpaid subscriptions may have received emails for these statements
as their subscriptions renewed, if statement emails are configured for your site. As of July 29th, 2019 we have stopped sending statement emails for
unpaid subscriptions in order to restore the previous customer experience. We apologize for any inconvenience this has caused.
When a subscription entered the
unpaid state, a new statement was created. All subsequent renewal
charges were added to this one statement at each renewal period.