Changes to the Behavior of Unpaid Subscriptions

New Functionality

As of July 26th, 2019, subscriptions in the unpaid state will generate a closed statement, containing that period’s charges, at each renewal. This means they will also generate statement_settled Events and Webhooks, if you are subscribed to those Webhooks. The associated subscriptions will continue to contribute to MRR in the unpaid state.

Reactivation functionality is unchanged: subscriptions successfully leaving the unpaid state will be charged the full balance of all closed (but unpaid, unsettled) statements for the time they were in the unpaid state.

From July 26th until July 29th, 2019, customers with unpaid subscriptions may have received emails for these statements as their subscriptions renewed, if statement emails are configured for your site. As of July 29th, 2019 we have stopped sending statement emails for unpaid subscriptions in order to restore the previous customer experience. We apologize for any inconvenience this has caused.

Previous Functionality

When a subscription entered the unpaid state, a new statement was created. All subsequent renewal charges were added to this one statement at each renewal period.