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  • Announcements
    • New behaviour for Subscription Reactivation
    • Billing Portal Delayed Cancellation Issue
    • Partial Updates for Braintree Blue Available
    • New Behavior for Grouped Subscription Signup
    • Credit Notes for Fully Voided Invoices
    • API Subscriptions XML Response Change
    • Multi Account for Stripe GoCardless and Square
    • Multi Gateway gets Multi Account
    • Billing Portal with Multi Gateway change
    • Self Service Page with Multi Gateway change
    • Square Sandbox v2
    • New API Authentication Method
    • API - Coupon Endpoint Change
    • API Product Price Point (GET) Request Changes
    • Handling of Processor Network Unavailable Error from Braintree
    • Changes to Coupon Validations
    • Churn Report Discrepancy
    • Missing Component Allocation Events On Relationship Invoicing
    • Non-Default Card May Have Been Charged for Stripe
    • New Windcave (Payment Express) Credentials Needed For Test Sites
    • API Legacy Invoice Credits Error Message Format Change
    • API Legacy Invoice Charge Error Message Format Change
    • Changes to the Behavior of Unpaid Subscriptions
    • Enhancements to the Subscription On Hold Capability
    • Allocation downgrade credit changes
    • Product Versions Removed From API Responses
    • Refunds Without Issuing a Credit
    • API Subscription Product Response Change
    • API Subscription XML Response Change
    • Listing Subscriptions by Customer in the API
    • Reactivate with Snap Day
    • Decimal Percentage Coupons
    • CSV Export Changes - Sanitizing Data For Merchant Security
    • New Vantiv Gateway Behavior
    • API Limitation Changes
    • API subscription Cancellation (DELETE) Request Changes
    • NMI Gateway Integration Improvement
    • Auto Generation of Product Handles When Creating Products
    • Changing Domain of Hosted & Signup Pages
    • Price Point ID Validation When Recording Usage or Allocations
    • Business Checking Accounts for ACH
    • Coupon Application Order
    • Delayed Cancellations Endpoint
    • New behavior for charges declined by Stripe because of a too-small amount
    • Changes to date_field validation
    • Chargify Direct Timestamp Validation
    • Archived Announcements
  • Chargify Overview
    • How to use this guide
    • Getting Started
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  • Billing Portal
    • Billing Portal Introduction
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  • Billing Scenarios
    • Billing Scenarios Intro
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    • Communications Intro
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  • Customers
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  • Dunning
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  • Invoices
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    • What's Different?
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    • Intro to Invoices
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    • Creating Subscriptions (Invoice Based)
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  • Offers
    • Offers Introduction
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  • Payment Gateways
    • Payment Gateway Introduction
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    • Testing & Implementing 3D Secure
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    • Success Story: Migrating from Zuora to Chargify
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  • Products
    • Products Introduction
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  • Public Pages
    • Public Pages Introduction
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    • Isolate JavaScript to specific page
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    • Pre-populating Data
    • Upgrading to the Modern Layout
    • Public Signup Page FAQ
  • Referrals
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    • Churn Analytics Intro
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    • Introduction
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  • Support
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  • Taxes
    • Taxes Introduction
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  • Testing
    • Testing Intro
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    • Transactions Intro
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  • Webhooks
    • Webhooks Introduction
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Archived Announcements

  • Authorize.Net Email Address Validation Change

  • Planned Avalara Outage March 11 2018

  • Scheduled Maintenance - Oct 15, 2017

  • Stripe Upgrade Notice

  • ACH Agreement Email Removal

  • Payment Failure when Resuming a Subscription

  • Heroku Deprecation Announcement

  • Default Time for Next Billing At

  • Unique Customer References

  • MasterCard BIN Update

  • Daily email limit for test sites

  • New API Key Management

  • SPAM Email Attack Update

  • API Key Case Sensitivity

  • Changing the Default Payment Profile

  • Canceling Past Due Subscriptions

  • Disabling webhook endpoints

  • TLS Upgrade Notice

  • HTTP Basic Authorization Header

  • Postback removal

  • We are available 12am-12am CT Monday - Friday, excluding holidays.
  • Open a Support Ticket
  • Email Support
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  • Call 1-800-401-2414 or 1-617-249-4603 (outside U.S.)