FAQ

Can i select an existing payment method for an existing customer when creating a subscription in Salesforce?

Currently you must enter a new credit card each time a subscription is created.

Can I set “Delayed Cancel” for a subscription in Salesforce?

Currently only immediate cancel is available. Delayed Cancel is required to be set within Chargify and is not visible within Salesforce

When there is a delayed product change active for a subscription, can i cancel the product change within Salesforce?

Currently you cannot cancel a delayed product change from within Salesforce. This action can only be done in Chargify.

Can I delete external payments and refunds inside Salesforce?

Currently you cannot delete external payments or refunds inside Salesforce. This action can only be done in Chargify.

Can I update the Billing Address in Salesforce and push it to Chargify?

Billing Address can only be pushed to Chargify when creating a subscription or adding a payment profile.