Security

Each user has the option to enable two-factor authentication on his/her account. This is an added security option that requires you to enter a random number from your mobile phone each time you log in. It helps protect against lost or compromised passwords and is an emerging standard for increasing the security of sensitive applications (especially those in the financial industry).

We have partnered with security provider Authy to add two-factor authentication. You have the option of receiving authentication codes via text message, or installing the Authy smartphone app (the Authy app is also compatible with Google Authenticator!):

How to get started:

After signing in to Chargify, go to ‘My Account’ (in the upper right corner). Select “Enable two-factor authentication”

Enter your phone number:

You’ll receive a series of texts to get started and help you install the smartphone app.

Signing In

Whenever you go to sign in, you’ll be prompted to enter your Authy code in order to access Chargify:

Troubleshooting

If you lose your phone, need to reset the app, or have other questions, be sure to check the Authy FAQ.

If you are having trouble signing in, please feel free to contact Chargify Support for help!