Forums/Community/Community Support
Answered
How do I delete a customer?
Tom Andersen
asked this on December 21, 2010 02:40 pm
There seems to be no way to do this.
Furthermore, if a customer deletes a subscription, the customer
still exists, and then when they go to sign up for our service on
chargify using hosted pages, they get an error:
"There was a problem with your submissionPlease correct the
following problems: Duplicate match on payment information"
because the user already exists in the system, and your routines
found the same credit card info.
We need to be able to delete customers.
--Tom
Comments
Tom,
Thank you for your feedback.
At this time, only our Tier 2 support team can delete a customer from your account.
However, your feedback will be submitted for review.
In the meantime., we would be more then happy to remove the unwanted customer entry. Would you kindly reply with the customer's first and last name.
Regards,
Jennifer
Tom,
Are you restricted to only using the hosted pages? This issue could be solved with a little API usage.
All you would need to do, is to use a reference id when creating customers (you can pass them to the hosted signup page on first creation). When then cancel the subscription and want to signup for something else, you can just use the API to subscribe them to the new product.
-- Kori
We are indeed on the hosted pages. I can see the API to do it. But we use chargify so we can concentrate on writing -our_ app, not writing shopping pages.
Just add a 'delete' button to the edit page on a user.
--Tom
Hi Tom,
We'll get this done, and we'll eventually add a "delete" button for customers. I know it's kind of crazy in a way, but the request just doesn't come up much to delete users/data/etc.
Thanks.
--- Lance
I'd like the same ability -- to delete a customer.
add the ability please. I am creating many dummy customers while testing out the API
@Jaeyun Noh I also had to delete test customers, the only way right now is in top red message bar click Clear site data
Thanks for the tips!
Has this been complete? I have a need for this as well.
Still on the drawing board, sorry. 4th developer starts in a few days, then we have a few months of stuff we really want to get done that merchants really want, then we will start filling in useful but less-requested things like this.
--- Lance
I'm really curious as to why there is no ability to delete. CRUD?
I'm surprised this is not a more important issue. I'll throw my vote here too.
Please add this feature!
Can I delete a Subscription??
No, sorry, you can't delete a subscription, but you CAN cancel it.
I'd like to be able to delete customers as well.
+1 on being able to delete customers (and subscriptions).
Yup, would be a huge help in cleaning up after testing.... Also for customers who never signup but only use a trial version...
I have customers who sign up on our website and type their email address in wrong. This then creates a WordPress user account for our website with a WRONG username. I then have to create a second account for them using a coupon code which is fine, but now I have two records for the same person one of which I really need to be able to delete. Just correcting the email address on the original subscription doesn't work because it doesn't trigger a new WordPress user account.
Hey everyone,
It's on our long-term list, but didn't make it into Q2. Maybe it'll make Q3.
Sorry about that. It will get added in time, just need to get some other things out of the way.
--- Lance
This could wind up being a very costly lost feature. If you are a high volume site and a fraction of your customers make a mistake, then re-doing accounts manually could easily sink a support grow. This absolutely needs to be on fast-track.
Chris: Agreed; this feature hole was one of the largest drawbacks we found to using Chargify (along with the lack of being able to query/list/delete payment methods).
Lance - if delete is too hard, how about 're-provision', which sends all the webhooks/api data back out, but silently, without notifying the customer or attempting a charge.
We'll get there, guys. It's always a battle of: 3 developers, 800+ merchants, and 45 cards on the wall representing stuff those merchants want, and there's always at least a dozen that large groups of merchants say are critical :-)
It won't be forgotten. The next quarter we'll plan is, of course, Q3.
--- Lance