Forums/Getting Started/Frequently Asked Questions

How does Chargify compare to Zuora?

Michael Klett
posted this on May 10, 2011 08:42 pm

About Zuora

Zuora is a subscription billing & payment solution for enterprise SaaS companies. The venture backed company was founded in 2008 and currently has four main products under their billing platform:

  • Z-Billing
  • Z-Payments
  • Z-Force
  • Z-Commerce

Zuora offers many of the same recurring billing features as Chargify, including metered billing, dunning management, an online CRM and an integrated API. Zuora also offers extensive reporting capabilities with their Z-Force platform (Z-Billing, Z-Payments & Salesforce) and a platform designed specifically for cloud-based companies (Z-Commerce for the Cloud).

Cost

Zuora uses a revenue share model, taking 2% of the total amount you invoice each month (as volumes go up, the percentage goes slightly down).

Zuora also charges a setup fee in the thousands and additional fees for support. With several products needed to do everything you want, it could get expensive to meet your billing needs.

How is Chargify different?

  • Chargify pricing is based on the number of customers you have, not revenue share. It is a monthly fee that only changes when the number of customers you have exceeds your plan.
  • Chargify does not charge a setup fee. We have a documentation section & a dedicated support team to help you if necessary.
  • Chargify offers 24/7 phone support to merchants on the Start, Grow or Max plan at no extra cost.
  • You can have an unlimited number of free customers on every plan.
  • Chargify offers billing intelligence tools to help you make better business decisions.